McCain Foods Australia, a division of the global McCain Foods Limited, is the largest producer of frozen French Fries and a variety of frozen food products in the country. With over 1,500 employees and five production sites, McCain operates in all major cities across Australia. The company prides itself on delivering high-quality products to a vast range of customers, but it also faces challenges related to ensuring order accuracy and timely delivery across its supply chain.
The challenge
The solution
McCain Foods Australia turned to Portalink to automate and streamline their order processing workflow. The Portalink™AnyOrder solution provided McCain the flexibility to manage both large and small customers efficiently, offering automation that worked seamlessly across diverse customer setups. The system was customized to handle McCain’s unique business rules and product offerings, ensuring that no order was overlooked due to human error. The implementation allowed McCain to automate manual processes, reducing the risk of order mistakes and improving customer communication. Portalink also supported McCain’s goal of staying competitive by facilitating increased automation.
The outcome
Since implementing Portalink™AnyOrder, McCain Foods Australia has seen significant improvements in their customer service, operational efficiency, and error reduction. Portalink’s frictionless solution allowed McCain to onboard smaller customers without the need for them to invest in their own EDI systems, while larger customers continued to benefit from EDI integrations. This automation allowed the customer service team to focus more on customer satisfaction, resulting in a more streamlined, error-free process. The solution has been so effective that McCain is eager to onboard more customers onto Portalink and further expand its use globally to stay competitive in the market.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Portalink effect
As a result of implementing Portalink™AnyOrder, McCain has been able to realize benefits across a range of critical dimensions:
- Automate and streamline processing
- Improved customer service efficiency
- Easier customer onboarding
- Global competitive advantage
Portalink™AnyOrder, trusted by McCain Frozen Foods Customer Service
